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Overview

Deliver exceptional customer service with a unified, real-time support workspace.
This Customer Support Dashboard template helps teams track, prioritize, and resolve tickets efficiently through role-based Admin and Agent views, KPI dashboards, detailed analytics, and integrated messaging - all within a clean, responsive interface designed for fast, effective support operations.

Key Features

Role-Based Amin & Agent Dashboards

Switch between Admin and Agent experiences with tailored KPIs and charts. Both views include metrics for total, resolved, pending, and urgent tickets, as well as visual insights into priority distribution, response time trends, hourly activity, team performance, and customer satisfaction - all filterable by time period.

Advanced Ticket Management & Messaging

Admins and agents can view full ticket details, update statuses, adjust priorities, and communicate directly with customers through built-in messaging. Admins can assign tickets to agents, while agents manage their own queue, resolve items, and track their personal metrics such as resolution rate, average response time, and total handled.

Deep Support Analytics

Analyze support operations by selected time periods. Admins gain insight into ticket volume trends, agent performance comparison, customer satisfaction, response-time curves, and resolution patterns. Agents view analytics tailored to their personal performance, helping them improve speed, quality, and workload management.

Team Management & System Configuration

Administrators can add, edit, or remove agents, manage team capacity, and configure system settings - including business hours, SLA rules, notification preferences, and customizable email templates - ensuring the support workflow aligns with organizational needs.

Unified Ticket Table With Search & Filters

A central ticket table consolidates all interactions with sorting and filtering by status, priority, agent, or category. Agents can quickly locate their assignments, while admins view the entire support pipeline for operational oversight and load balancing.

Use Cases

  • Multi-agent support centers needing centralized ticket management
  • SaaS or digital product teams managing customer inquiries and bug reports
  • Internal IT & helpdesk operations with SLA requirements
  • Customer service teams tracking performance, satisfaction, and response trends
  • Businesses seeking a single tool for support analytics, team oversight, and ticket resolution

Start Building Your Own Customer Support Dashboard

Use this Customer Support Dashboard template as the starting point for a complete customer service platform. Connect your data sources, integrate third-party communication tools, automate SLA workflows, or expand agent dashboards - all powered by UI Bakery’s flexible low-code environment.

Template integrations:
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Template Solutions:
Customer Portals
For Customer
Dashboards
For Data and Analytics
Internal Tools
SaaS
For Support
For Operations
For Sales
Admin Panels
For Management
For Production
Construction
Automotive
For Engineering
Business Apps
Finance
Banking
Telecom
BioTech
Education

How customer support dashboard template works?

UI Bakery enables you to transform your data into dynamic internal tools, leveraging a combination of pre-built and customized components.

Try UI Bakery
  • To initiate, click "Sign up".
  • Establish your organization and create app "From template"
  • Customize your generated application visually by intuitively dragging and dropping components and crafting queries for your resources.
  • Expand the capabilities of this application by linking to your personal database, kickstarting the development of robust internal tools.

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Frequently Asked Questions

What is the primary function of the Customer Support Dashboard template?

The Customer Support Dashboard template is designed for customer service teams. It provides a unified interface to manage customer inquiries, support tickets, live chats, and other communication channels. The template aims to enhance customer satisfaction and streamline support operations.

Can support agents manage multiple support channels from this dashboard?

Yes, support agents can manage multiple support channels from the Customer Support Dashboard. It integrates various communication channels such as emails, chats, and social media messages, allowing agents to respond to customer inquiries efficiently from a single platform.

Is there a feature for automated ticket routing and prioritization?

Yes, the template includes automated ticket routing and prioritization features. It can automatically categorize and assign tickets based on predefined criteria, ensuring that support requests are routed to the appropriate agents and prioritized based on urgency.

Can support agents access customer interaction history and previous tickets?

Yes, support agents can access customer interaction history and previous tickets from the Customer Support Dashboard. It provides a customer profile view, allowing agents to review previous interactions, support tickets, and relevant customer information to provide personalized assistance.

Does the Customer Support Dashboard template offer performance analytics for support teams?

Yes, the template offers performance analytics for support teams. It provides metrics and analytics on response times, ticket resolution rates, customer satisfaction scores, and other key performance indicators, enabling support managers to assess team performance and identify areas for improvement.

Related customer support dashboard solutions

Customer Portals
For Customer
Dashboards
For Data and Analytics
Internal Tools
SaaS
Check all solutions